Insights to Performance Excellence 2021-2022
Blazey, Mark L. / Grizzell, Paul L.
For decades, this book has served as a guide to organizations that document their continuous improvement efforts using Baldrige Award-type management systems. Readers will learn what each area of the system means for organizations and how the synergy between process-oriented parts-leadership, strategy, customers, measurement, analysis, and knowledge management, workforce, and operations-can lead to excellent performance results. This book prov...